Premium Support
emnify provides a variety of support services designed to ensure that your devices operate reliably in our network. Standard support is included for any customer, and Business and Enterprise Support can be purchased together with your emnify subscription.
Business and Enterprise Support are the highest levels of support available from emnify, designed to reduce operational costs by detecting issues before they disturb your business and by resolving issues faster.
Service description
emnify Business and Enterprise Support options provide reliable 24x7x365 support, committed to engage with your internal teams to identify risks before they turn into issues, so that your business is always secured. Designed for enterprises that run mission critical workloads, you will get assistance online or over the phone together with unlimited access to our Help Center. emnify Business and Enterprise Support options are focused on three key areas:
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Resolve issues quickly
The team will resolve support issues faster with priority case handling. We will work with you and other vendors when the root cause of the issue is not obvious, until the problem is completely resolved.
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Advice on best practices for using emnify
We will engage with your team for a review of your solution. This includes hardware consultation or connectivity tests in new deployment countries.
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Proactive monitoring
We monitor 24x7x365 the performance and operational health of your account, reporting immediately any anomaly detected by our Support engineers
