Consent for conducting and analyzing Customer Research Activities  
We, emnify GmbH, a German limited liability company with registered seat at Landsteinerstr. 4, 97074 
Würzburg, Germany (“emnify”) conduct Customer Research Activities in order to improve our customer’s 
experience regarding the use of our software (“Customer Research Activities”).  
Customer Research Activities may include video recorded 1-on-1 interviews, diary studies, unmoderated 
usability tests, surveys, etc. Your participation to  the Customer Research Activities is voluntary and you 
may revoke your given consent at any time. 

The  Customer  Research  Activities  are  used  for  research  purposes.  Some  of  the  Customer  Research 
Activities, such as, however not limited to, 1-on-1 interviews as well as the unmoderated usability tests 
etc. will be recorded, transcribed and analyzed. This will include the processing of your personal data such 
as  full  name,  function,  employer  company,  role/job  title,  company  e-mail  address,  location  (country), 
industry as well as any opinions or insights given during the interview. 

We use the services provided by Maze.Design Limited, located in London Office 5th Floor 167-169, Great 
Portland Street, London, England, W1W 5PF in order to conduct the Customer Research Activities, such 
as, however not limited to, unmoderated usability tests etc. for capturing video or audio of your actions or 
perceptions as well as software screens during the Customer Research Activities. We also use the services 
provided by Dovetail Research Pty. Ltd., located in Level 1, 276 Devonshire Street, Surry Hills, Sydney, 
postal  code  2010,  NSW,  Australia  to  transcribe  the  results  of  the  Customer  Research  Activities. 
Furthermore,  we  use  Office  365  tools  (e.g.  Microsoft  Teams,  Microsoft  forms),  provided  by  Microsoft 
Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, 
Ireland in order to conduct 1-on-1 interviews or surveys.  

Access to your data is restricted to internal emnify employees. Within the scope of the intended use, these 
employees ensure that the confidentiality of your data is maintained. It is important to us to ensure the 
highest possible protection of your personal data. All personal data collected and processed by us as part 
of our research is protected against unauthorized access and manipulation by technical and organizational 
measures. Further information on how we process our customer’s data can be found in our Privacy Policy 

Within  the  scope  of  the  Customer  Research  Activities,  emnify  may  provide  you  with  confidential 
information concerning its services. You hereby warrant that you will treat the information and any other 
papers,  documents,  details  of  names  or  figures  related  to  emnify,  provided  by  emnify  in  writing  or otherwise (“Information”), confidential, in so far as this information (i) is not already or becomes accessible 
to  the  public  other  than  as  a  result  of  disclosure  by  you  in  breach  of  this  undertaking  or  any  other 
confidentiality undertaking known to you or (ii) has already come or will come to your knowledge through 
another  source  provided  that  such  source  was  not  known  by  you  to  be  bound  by  any  agreement  with 
emnify to keep such information confidential. The obligation of confidentiality continues to remain in force 
for five years after the date of the given consent. The obligation of confidentiality does not apply where 
the  obligation  to  pass  on  or  make  known  Information  is  required  by  law,  regulation,  a  legal,  judicial  or 
administrative order or is requested or required by any governmental or regulatory authority. Except in the 
case of regulatory inquiry or examination, and otherwise to the extent practical and permitted by law, you 
undertake  that  should  emnify  so  request,  you  will  make  known  at  any  time  and  in  due  course  the 
authorities and persons to whom in this respect information regarding emnify had to be conveyed.  

emnify reserves the right to break off the Customer Research Activities at any time. In this case, if requested 
in writing by emnify, you will return all the Information you have received to emnify, as far as is legally and 
practically possible. Furthermore, emnify does not give any warranty or makes any representation as to 
the accuracy or otherwise of the Information.