emnify
Customer
Research
Consent for conducting and analyzing Customer Research Activities
We, emnify GmbH, a German limited liability company with registered seat at Landsteinerstr. 4, 97074
Würzburg, Germany (“emnify”) conduct Customer Research Activities in order to improve our customer’s
experience regarding the use of our software (“Customer Research Activities”).
Customer Research Activities may include video recorded 1-on-1 interviews, diary studies, unmoderated
usability tests, surveys, etc. Your participation to the Customer Research Activities is voluntary and you
may revoke your given consent at any time.
The Customer Research Activities are used for research purposes. Some of the Customer Research
Activities, such as, however not limited to, 1-on-1 interviews as well as the unmoderated usability tests
etc. will be recorded, transcribed and analyzed. This will include the processing of your personal data such
as full name, function, employer company, role/job title, company e-mail address, location (country),
industry as well as any opinions or insights given during the interview.
We use the services provided by Maze.Design Limited, located in London Office 5th Floor 167-169, Great
Portland Street, London, England, W1W 5PF in order to conduct the Customer Research Activities, such
as, however not limited to, unmoderated usability tests etc. for capturing video or audio of your actions or
perceptions as well as software screens during the Customer Research Activities. We also use the services
provided by Dovetail Research Pty. Ltd., located in Level 1, 276 Devonshire Street, Surry Hills, Sydney,
postal code 2010, NSW, Australia to transcribe the results of the Customer Research Activities.
Furthermore, we use Office 365 tools (e.g. Microsoft Teams, Microsoft forms), provided by Microsoft
Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18,
Ireland in order to conduct 1-on-1 interviews or surveys.
Access to your data is restricted to internal emnify employees. Within the scope of the intended use, these
employees ensure that the confidentiality of your data is maintained. It is important to us to ensure the
highest possible protection of your personal data. All personal data collected and processed by us as part
of our research is protected against unauthorized access and manipulation by technical and organizational
measures. Further information on how we process our customer’s data can be found in our Privacy Policy
(https://www.emnify.com/privacy-policy).
Within the scope of the Customer Research Activities, emnify may provide you with confidential
information concerning its services. You hereby warrant that you will treat the information and any other
papers, documents, details of names or figures related to emnify, provided by emnify in writing or otherwise (“Information”), confidential, in so far as this information (i) is not already or becomes accessible
to the public other than as a result of disclosure by you in breach of this undertaking or any other
confidentiality undertaking known to you or (ii) has already come or will come to your knowledge through
another source provided that such source was not known by you to be bound by any agreement with
emnify to keep such information confidential. The obligation of confidentiality continues to remain in force
for five years after the date of the given consent. The obligation of confidentiality does not apply where
the obligation to pass on or make known Information is required by law, regulation, a legal, judicial or
administrative order or is requested or required by any governmental or regulatory authority. Except in the
case of regulatory inquiry or examination, and otherwise to the extent practical and permitted by law, you
undertake that should emnify so request, you will make known at any time and in due course the
authorities and persons to whom in this respect information regarding emnify had to be conveyed.
emnify reserves the right to break off the Customer Research Activities at any time. In this case, if requested
in writing by emnify, you will return all the Information you have received to emnify, as far as is legally and
practically possible. Furthermore, emnify does not give any warranty or makes any representation as to
the accuracy or otherwise of the Information.