The EMnify Data Streamer already integrates into multiple cloud environments and applications such as Amazon Web Services (AWS), DevicePilot, Keen.Io and DataDog. As of recently, it is also available as an Azure Event-Hubs integration. The new integration can reduce your customer ticket resolution time and improve security with the supply of consistent connectivity data.
Businesses rely on fast and accurate data to inform real time decision-making. High customer attrition rates usually stem from a provider’s inability to deliver in this regard, either providing assumption-based information or taking too long to identify data gaps and their causes.
An effective customer support team will possess the right tools, data, alarms and dashboards to identify application and device issues, as well as potential connectivity issues long before they arise. A successful IoT solution requires actionable key metrics and alerts for all solution components, so Tier1 and Tier2 can help the customer. However, while you maintain control of your device and application metrics, connectivity troubleshooting is in the hands of your wireless service provider. As a result, if an issue arises that requires the attention of your wireless connectivity provider, your support team is somewhat helpless.
What does EMnify provide?
EMnify provides full, real-time visibility and management of connectivity data so customer support teams are not only empowered to detect connectivity issues but also to resolve them directly. EMnify offers two ways to provide the connectivity data – either in the EMnify portal or within the EMnify Data Streamer.
The new integration of the EMnify Data Streamer into Azure Event Hubs means customers get connectivity data directly into their Azure environment – allowing the integration of connectivity data into existing support and application dashboards and alerting toolchains.
One of the key benefits of the integration is that support teams no longer need to switch between different applications and processes to have a full view of the IoT solution from start to finish.
Launch of Azure Event-Hubs integration
Customers using Microsoft Azure can now simplify the integration of connectivity data by directly sending information to Azure Event Hubs.
From Event-Hubs, the data is made actionable using the customer application or Azure webservice toolchain like the Azure Notification Hub to alert the support team of an issue.
The current integration is under beta feature roll-out and only available on request. Customers wanting to try out the feature early can directly contact our product management team under email@example.com.
What is connectivity data?
Before devices send data, they already communicate with the mobile network through signaling messages. Through signaling the device is authenticated within the network and policies – such as, allowed networks, radio access types, allowed data volume and throughput – are communicated and enforced. There are connectivity related issues, such as data traffic over-usage, roaming restrictions or network attach failures that can happen when devices try to communicate. Often these issues are invisible for the device and application – the only sign of an issue is that no data is sent.
Connectivity data includes all information from signaling, location and policies but also from the usage and cost of the network. When using the EMnify Data Streamer this connectivity information is made visible in your support organization’s integrated application, dashboards and alerting processes.
Connectivity Data for Security
Besides offering full visibility to your support team – connectivity data is also an effective way to detect abnormality when securing your IoT solution. Accurately measuring device data consumption and signaling pattern can help detect incidents caused by attackers, human error or mis-configured devices. By utilizing device, infrastructure, application, network, payload and connectivity data – an IoT solution can be strengthened against unknown security holes and zero-day exploits.
Connectivity meta data provides support and operation teams with actionable insights to troubleshoot customer issues. With the DataStreamer integration into Event Hubs now also businesses that are utilizing the Azure Cloud Platform can get connectivity metadata directly into their preferred web services in scalable, automatic way.