Announcing enhanced 24/7 customer support
EMnify has a continuously growing global network with customers in over 60 countries and SIMs deployed on every continent. Over the last months, we’ve been working hard to serve the needs of our international partners by building a multilingual, global support team who provides the highest quality customer service.
We are happy to announce the opening of a new customer support branch to offer continuous technical support with real-time access to network and provisioning information. Our new office in Manila, Philippines will supplement our support team in Germany. Starting now, you are able to pick up the phone anytime and reach our international team of M2M and IoT experts who will assist you if you have an urgent issue, question, or concern – +49-30-5557333555.
You can also always reach us by email firstname.lastname@example.org – our representative in your region will get back to you as quickly as possible.
All e-mail support requests are registered through a ticket system to best keep track of your specific needs. Once your case has been assigned a ticket ID number, please use it in any subsequent queries related to your initial request.
For support relating to a specific SIM, please also include the ICCID of the SIM in your request.